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Customer Experience

Customer Order Status & Dispatch Automation

Enhance transparency and delight your customers. As soon as a shipment leaves your warehouse, RexoERP sends an automated, trackable message or voice confirmation.

Need Custom Automation?

Our engineers can build bespoke logistics and customer update workflows tailored to your business.

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The Support Challenge:
"Where is my order?"

Inbound inquiries regarding order statuses can overwhelm your support team. By proactively keeping customers informed the moment a change occurs in their order lifecycle, RexoERP drastically reduces support tickets and improves customer satisfaction.

Warehouse Integration

Tightly integrated with the warehouse management module, the system detects exactly when an order is picked, packed, and dispatched.

Proactive Notifications

Automated WhatsApp messages, SMS, or Voice calls are triggered instantly with dynamic tracking links and estimated delivery times.

Core Strategic Benefits

  • Reduce Support Overhead: Drastically cut down on inbound calls and emails asking for order updates.
  • Build Customer Trust: Proactive transparency reassures customers and builds brand loyalty.
  • Multi-Channel Reach: Notify customers on the platforms they prefer, whether it's an automated voice call or a WhatsApp message.
  • Proof of Delivery: Seamlessly collect and attach digital delivery confirmations directly into the ERP.

The Automated Fulfillment Flow

01

DISPATCH LOGGED

The warehouse team marks an order as 'Dispatched' in RexoERP, logging tracking details.

02

CUSTOMER ALERT

The system automatically pushes a rich notification to the customer with their tracking link.

03

DELIVERY CONFIRMATION

Upon delivery, a final confirmation message is sent and the ERP invoice status is updated.

Ready to Upgrade Customer Transparency?

Join top distributors who have automated their dispatch communication with RexoERP. Request a demo to see our customer experience automation in action.